![]() ![]() This compensation comes from two main sources. To help support our reporting work, and to continue our ability to provide this content for free to our readers, we receive compensation from the companies that advertise on the Forbes Advisor site. The Forbes Advisor editorial team is independent and objective. ![]() These final criteria make up 35% of the total score. Expert analysisīased on the categories listed above and market research, we also ranked additional criteria from customer reviews, such as ease of use, standout or detailed features, popularity and value for the money. These accounted for 15% of the total score. This entailed looking at ratings from customers on popular review sites Capterra, G2 and Trustpilot that were at 3.5 out of 5. We researched reviews from real users to gauge their opinion of each platform. Features accounted for 35% of our total score. These included custom branding, chatbots, team collaboration, integrations and ticket and conversation management. While our reviews mention a variety of features attractive to small businesses, we maintained consistency in our ratings by looking for these specific features for each provider. This accounted for 15% of our weighted scoring. Companies that offer free versions or free trials of their software received higher ratings here than those that only offered paid plans. Pricingįor pricing, we considered the affordability of a chat software’s lowest and highest price tiers and the value that each high-priced tiers bring to users. Here are some of the categories we used to rank the providers that made the top of the list. After assigning a weight to each factor, we calculated a score for each live chat software. We also considered real user experiences and reviews. These included features, ease of use, customer satisfaction, support options, API access, integrations and value for money. To determine the best live chat software, Forbes Advisor looked at a variety of factors important to small businesses. All ratings are determined solely by our editorial team. such as pricing, general features, reviews and recognition by actual users of the software and final analysis by our panel of experts. We reviewed several chart software providers using a detailed methodology to help you find the five best live chat software for small businesses. We use product data, strategic methodologies and expert insights to inform all of our content and guide you in making the best decisions for your business journey. The Forbes Advisor Small Business team is committed to bringing you unbiased rankings and information with full editorial independence. Why You Can Trust Forbes Advisor Small Business In this article, we will rank the best live chat software of 2023 based on our findings from extensive research. That’s where software for live chats comes in-it allows businesses to provide customer support around the clock, without having to hire additional staff. In today’s digital age, customers expect companies to be available 24/7 to answer their questions and resolve any issues they may have. It’s no secret that live chat software is a powerful tool for businesses of all sizes. ![]()
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